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Policies

Treewool is a vegan owned and operated slow fashion company that focuses on handmade knitwear without the use of animal fibers. All pieces are handmade on my manually operate Silver Reed SK280 knitting machine in my San Francisco home studio/kitchen. Careful attention to quality and detail is put into every piece, all seams are hand linked and finished, and all yarns and notions are consciously sourced with strong consideration given to the environment and workers.

Treewool garments and accessories are designed with a West Coast spirit. Pieces are simple yet unique and designed to be layered for all types of climates and occasions.

POLICIES

PAYMENT
Major credit cards accepted via Paypal.

SHIPPING
$5 for all domestic shipments via USPS
$10 for shipments to Canada and Mexico via USPS
$12 for all other international shipments.

All items are handmade just for you upon ordering. Please allow 1-3 calendar weeks from receipt of payment for your special knit item to arrive at your door.

Treewool is not responsible for lost or damaged items. Insurance and/or faster shipping methods are available within the United States, be sure to inquire at the time of purchase.

If you live in the San Francisco Bay Area you can always pick up an item from me directly (I love meeting my customers!) at my studio and I will refund the cost of shipping.

RETURNS

Items in salable condition may be returned or exchanged within 7 days of the receipt of your item. Customer pays return postage. If you would like initiate a return please contact me within 7 days of receiving your item and I will send you a return postage label.

When your item arrives and it is deemed to be in resalable condition I will refund the purchase price minus the cost of shipping.

If an item is returned and determined to not be in resalable (soiled, machine washed, ripped, torn, stained, stretched, or damaged in any way) condition a refund will NOT be issued and the item will be returned at the customers expense.

Any order with any customization is not eligible for return or exchange.

If an item is defective upon delivery Treewool will cover the cost of return postage. Please contact me immediately upon discovering the issue and I will do everything I can to assist you. Keep in mind that Treewool does not cover damage caused by the shipping company and you may purchase additional insurance if this is a concern.

EXCHANGES

An exchange is subject to the same conditions as a return. Exchanges may take 1 - 3 weeks to process. Please contact me within 7 days of the receipt of the item if you would like to initiate an exchange, and specify which item you would like instead. I will send you a shipping label and I can begin working on your new piece as soon as possible. You will receive an invoice for the shipping costs when your new item has been sent.

CUSTOM ORDERS

I accept custom orders within reasonable limitations. While I’m unable to design an entirely new garment for you if you want the same cowl but a little wider, or the tank top a little longer I am happy to discuss it. Please contact me for an estimate.

CARE
All pieces are professional dry clean only! Really!

ADDITIONAL FAQS

Where did the name Treewool come from? Wool isn’t vegan, right?

When I was interning for a yarn and knit accessories company a few years ago I was given the task of gathering the contact information for as many German yarn shops as I could find. I picked up some German knitting lingo during my research and noticed the word “baumwolle” popping up a lot. It turns out “baumwolle” means cotton and the literal translation into English is “tree wool”. The word “wool” is used across Europe to refer to any kind of yarn.

Why don’t you use animal fiber in your knitwear?

Sheep, llamas, angora rabbits, cashmere goats, and other animals used for commercial fiber production are subject to extremely cruel treatment and conditions. It is important for me to operate as ethical of a business as possible and I do not consider animals to be economic units. I accept that I am not perfect; I can always do better and will strive to constantly make improvements within Treewool for the animals, workers, and the environment.

Tell me about your yarns.

I use 100% fair trade organic cotton, linen, and bamboo in my designs. Linen and bamboo are both resilient fibers that require little water and no pesticides to thrive.

Why do you call you products handmade if you use a knitting machine?

I consider “knitting machine” to be a bit of a misnomer. My machine has no electronics, no buttons to press; it’s really more of a knitting loom. While it is without a doubt faster than knitting by hand, stitches must be carefully hand manipulated to achieve desired styling and design details.
The point is, I am not a large international corporation churning out sweaters by the thousands. I spend hours designing, perfecting, knitting and finishing each item made just for you!

Do you offer wholesale?

Treewool will consider wholesale to very special shops and boutiques. If you would like to carry Treewool Knitwear in your store please contact me (kristen@treewoolknits.com) for more information.

Treewool is feeling charitable!

$1 from each order will be donated to Farm Animal Rights Movement for the Summer collection.

Didn’t find what you were looking for? I would love to answer any questions you may have! Please contact me at kristen@treewoolknits.com